Qaitbay has announced the official debut of VersaDoc, a real-time AI knowledge assistant designed to modernize the way customer service agents interact with data. By utilizing generative AI, the software provides a fast and accurate way to retrieve information from a company’s proprietary knowledge base. This innovation is intended to streamline service interactions while maintaining the personal nature of human contact.
Qaitbay is a specialized AI brand developed by CIMSOLUTIONS, an organization with more than 600 professionals and 30 years of IT experience. They are dedicated to helping organizations make complex information understandable and reliable. Their team, spread across seven offices, works to ensure that generative AI is applied practically in environments where people and technology interact daily.
A major bottleneck in customer service is the time agents spend searching for information across disjointed systems, which McKinsey & Company estimates at 25 to 30 percent. VersaDoc addresses this by enriching existing organizational documentation into a structured layer for AI reasoning. This allows the system to process multimodal data—such as text and diagrams—to provide instant assistance during customer calls.
The launch of VersaDoc is a strategic response to the labor shortages and rising costs currently affecting the contact center industry. By providing agents with immediate access to reliable information, the tool helps improve First Contact Resolution and customer satisfaction. It also helps managers maintain oversight and compliance in an increasingly complex regulatory and informational environment.
As we look to the future, the responsible use of generative AI will become a cornerstone of organizational success. Qaitbay’s VersaDoc sets a new standard by focusing on verified, internal knowledge sources rather than uncontrolled external data. This approach allows businesses to leverage the power of AI while ensuring the highest levels of accuracy and security in their customer interactions.
Oliver Talens Qaitbay [email protected]
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